Warranty Information

Watch Warranty

For your piece of mind we offer a 1 year warranty on the mechanism/movement. In the unlikely event that something does go wrong with the mechanism, please ship the watch back fully insured with tracking and one of our highly qualified watchmakers will inspect service the timepiece. For insurance to be active, please be sure to obtain your drop off receipt once the package is dropped off to the designated carrier. The warranty does not cover damages such as scratches, finish, crown and stem, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations, and damage due to physical and/or accidental abuse.

Jewelry Warranty

(For New Jewelry Only) In the unlikely event that your jewelry breaks from a manufacturer defect within the first year of purchase we will provide you with a pre-paid, fully insured shipping label and one of our highly qualified jewelers will repair the piece. The warranty covers manufacturing defects only. The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear and damage due to physical and/or accidental abuse. For insurance to be active, please be sure to obtain your drop off receipt once the package is dropped off to the designated carrier. All warranty repairs must be handled directly through LXY Boutique. Jewelry repaired or tampered with by any other source will void all warranties. LXY Boutique will cover all parts and labor to repair the piece if it’s a manufacturer’s defect.