LXY Philadelphia Boutique wants you to feel comfortable with your online or in store purchase and your satisfaction is our number one priority. Some items purchased from LXYBOUTIQUE.com may be returned for a full refund, certain items may be subject to a 15% restocking fee or exchanged (exceptions apply, please see below) within 7 days of purchase. The buyer is responsible for inspecting the piece to confirm correct brand/model/color are in correct working condition before wearing, sizing or removing any plastic or tags. You must notify us via email at firstname.lastname@example.org or 215-234-1104 During business hours or leave a voicemail within THREE DAYS of receiving the item of your intent to return the item and a reason why. All items must be in their original unused condition including all accessories, including box, papers, hang tags and any protective plastic/tape for a full refund or store credit of the purchase price less any shipping/insurance costs. Please contact us via email or by phone for a RMA number. Once your return is approved you will receive a RMA number for your return. Any returned items without a RMA number are not eligible for return and delivery will be refused. All returns must be shipped back within 5 days of receiving a RMA number and must be insured for the full value of the item with tracking and signature required at time of delivery. Make sure to clearly label your RMA number on the box. Please refrain from wearing/using the item until you are 100% positive that you will be keeping the item. Please do not have the bracelet sized (links removed) or any tags cut from watches until you are positive that you are keeping the item. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address. Please note any international, special or custom orders do not carry a return policy. We will not replace or refund any item once it has been worn (or the plastics/tags have been removed). It is the buyer’s responsibility to inspect the item upon receipt to insure that it is in perfect working order, before wearing.
- Please contact us prior to your return.
- We do not cover return shipping.
- The return must be returned within 7 days of the date of delivery.
- Returns will be credited less any shipping, insurance or restocking fees.
- Refund will be issued in the same form as payment received
- Returns must be shipped and insured with tracking and signature required. Please provide us with your return tracking number once you have it.
HANDBAG & ACCESSORY POLICY
LXY Philadelphia Boutique sells a variety of Designer Handbags and Accessories that have been carefully inspected and authenticated by our ENTRUPY device which produces a verifiable Certificate of Authenticity that is back by a financial guarantee. Handbags we offer may either be pre-owned, or in like new condition. We do our best to accurately disclose any flaws and/or defects by description and photos. Therefore, we will ONLY accept a return for these items if it is to be found true that a handbag or accessory is NOT Authentic or NOT fully described accurately. Any bags we accept for a return must be accompanied with all original items included such as Box, Bag, Dustcover, Certificate. Tags, Booklets and Serial/Date Code must match original item sold to you. Please always reach to us with any questions prior to a purchase if you are unsure about something.
CUSTOM ORDERS AND EVEREST BANDS ARE NON-REFUNDABLE.