Policies

Return Policy

LXY wants you to feel comfortable with your online purchase and your satisfaction is our number one priority. Any items purchased from LXYBOUTIQUE.com may be returned or exchanged (exceptions apply, please see below) within 14 days of purchase. The buyer is responsible for inspecting the piece to confirm correct brand/model/color and in correct working condition before wearing, sizing or removing any plastic or tags. You must notify us within THREE DAYS of receiving the item of your intent to return the item and a reason why. All items must be in their original unused condition including all accessories, including box, papers, hang tags and any protective plastic/tape for a full refund or store credit of the purchase price less any shipping/insurance costs. Please contact us via email or by phone for a RMA number. Once your return is approved you will receive a RMA number for your return. Any returned items without a RMA number are not eligible for return and delivery will be refused. All returns must be shipped back within 5 days of receiving a RMA number and must be insured for the full value of the item with tracking and signature required at time of delivery. Make sure to clearly label your RMA number on the box. Please refrain from wearing/using the item until you are 100% positive that you will be keeping the item. Please do not have the bracelet sized (links removed) or any straps cut from watches until you are positive that you are keeping the piece. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address. Please note any international, special or custom orders do not carry a return policy. We will not replace or refund any item once it has been worn (or the plastics/tags have been removed). It is the buyer’s responsibility to inspect the item upon receipt to insure that it is in perfect working order, before wearing.
Please Note:

  1. Please contact us prior to your return.
  2. We do not cover return shipping.
  3. The return must be returned within 14-days of the date of delivery.
  4. Returns will be credited less any shipping and insurance cost.
  5. Credit will be issued in the same form as payment received
  6. Returns must be shipped and insured with tracking and signature required. Please provide us with your return tracking number once you have it.

Watch Warranty

For your piece of mind we offer a 1 year warranty on the mechanism/movement. In the unlikely event that something does go wrong with the mechanism, please ship the watch back fully insured with tracking and one of our highly qualified watchmakers will inspect service the timepiece. For insurance to be active, please be sure to obtain your drop off receipt once the package is dropped off to the designated carrier. The warranty does not cover damages such as scratches, finish, crown and stem, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations, and damage due to physical and/or accidental abuse.

Jewelry Warranty

(For New Jewelry Only) In the unlikely event that your jewelry breaks from a manufacturer defect within the first year of purchase we will provide you with a pre-paid, fully insured shipping label and one of our highly qualified jewelers will repair the piece. The warranty covers manufacturing defects only. The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear and damage due to physical and/or accidental abuse. For insurance to be active, please be sure to obtain your drop off receipt once the package is dropped off to the designated carrier. All warranty repairs must be handled directly through LXY Boutique. Jewelry repaired or tampered with by any other source will void all warranties. LXY Boutique will cover all parts and labor to repair the piece if it’s a manufacturer’s defect.

Handbag & Accessory Policy

LXY Philadelphia Boutique sells a variety of Designer Handbags and Accessories that have been carefully inspected and authenticated by our skilled experts who have been working in the field for many years. They may either be pre-owned, in like new condition or pre-owned with some wear. We do our best to accurately disclose all flaws and/or defects by description and photos. Therefore, we will ONLY accept a return for these items if it is to be found true that a handbag or accessory is NOT Authentic or NOT fully described accurately. This does not apply to brand new handbags which will be listed as NEW.

Disclosure

We are not an official dealer for the products we sell and have no affiliation with the manufacturer. All brand names and trademarks are the property of their respective owners and are used for identification purposes only.

Terms & Conditions

  • USE BY INDIVIDUALS UNDER 18 PROHIBITED. We require that the use of our Website and all purchases be made by individuals 18 years of age or older. EACH TIME YOU PURCHASE A PRODUCT FROM US, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AN INDIVIDUAL 18 YEARS OF AGE OR OLDER.
  • ERRORS AND INACCURACIES. Our goal is to provide accurate and up-to-date information on our Website. However, our Website may contain typographical mistakes, inaccuracies, errors or omissions, and some information may not be complete or current. We reserve the right to correct any mistakes, inaccuracies, errors or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. We will not be liable to you for any mistakes, inaccuracies, errors or omissions on our Website.
  • LIMITATION ON LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LXY AND/OR OUR OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, REPRESENTATIVES, AGENTS, ATTORNEYS, AFFILIATES, EMPLOYEES, CONTRACTORS, SUCCESSORS OR ASSIGNS (COLLECTIVELY, COMPANY PARTIES) BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF YOUR USE OF OUR WEBSITE OR YOUR PURCHASE OF A WATCH OR OTHER ITEM FROM US, EVEN IF COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE ENTIRE LIABILITY OF COMPANY PARTIES ARISING FROM: (I) ANY DISPUTE BETWEEN YOU AND COMPANY PARTIES REGARDING THE PURCHASE OF A WATCH OR OTHER ITEM SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO COMPANY FOR THE WATCH OR ITEM WHICH IS THE SUBJECT OF THE LOSS OR DISPUTE; AND (II) ANY OTHER MATTERS (INCLUDING, BUT NOT LIMITED TO, ERRORS, OMISSIONS, BREACHES OF POLICIES, TERMS AND CONDITIONS, ETC.) SHALL BE LIMITED TO ONE THOUSAND DOLLARS (US$1,000.00). THIS LIMITATION OF LIABILITY APPLIES WHETHER CLAIMS ARE BROUGHT UNDER THE LEGAL THEORIES OF BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORTS, STRICT PRODUCT LIABILITY OR OTHERWISE.
  • GOVERNING LAW, VENUE AND FORUM. By visiting or using our Website or by purchasing any item from us, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Terms and Conditions, our Policies, any purchase and sale transaction between you and us and any dispute arising from any of the foregoing. You consent and agree that any dispute between you and us shall be litigated exclusively in the United States District Court for the Eastern District of Pennsylvania or the state courts located in Bucks County, Pennsylvania. You hereby irrevocably consent to the exclusive venue and jurisdiction of such Pennsylvania courts, and agree to accept service of process by mail, and hereby waive any jurisdictional or venue defenses available to you, including, but not limited to, inconvenient forum.

Payment Options

Accepted Forms of payment

  1. Credit Card: VISA, MasterCard & American Express
  2. Personal or Cashiers Checks funded by US bank only – (We ship the watch only after funds have fully cleared.)
  3. Wire Transfer:
  4. Escrow.com

PRIVACY POLICY

Personal Info:

OUR CUSTOMERS PRIVACY IS VERY IMPORTANT TO US! LXY, LLC WILL NOT share ANY customer information or database with ANY other company. All your information such as name, address and especially your payment information is held privately and will only ever be used for billing, verification and shipping purposes.

Rest assured all the information provided to Lxyboutique.com is confidential.

Information Collection:

Browsing our site requires that you submit no information about yourself whatsoever. However, when you do voluntarily submit your information such as name, email, address, and credit card information for the purpose of a purchase, you are consenting that we are able to use that information to get you your product. You are giving us consent to the collection, use and disclosure of your personally identifiable information and you understand and agree that we may share information about you and your transaction with our business partners solely for the purpose of getting your goods to you. This will include fraud prevention, vendor direct shipping and credit card authorization. We may also disclose such information when you ask us to do so, when you need to be identified or contacted, to protect your rights as well as the rights of LXY, LLC and or its affiliates or as require by law.

Cookies and Other Data Collection Devices:

From time to time lxyboutique.com collects non-personal data through cookies, web logs, and other web monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use.

Lxyboutique.com uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session. We keep track of recently viewed items and other helpful features. All this is standard e-commerce practice used widely on the entire World Wide Web.

Logs:

When you visit our website, our web server automatically collects readily available information provided by your web browser or ISP such as IP addresses. We mostly use this information for demographic purposes, as
well as improving our site design, product assortments, customer service, and special promotions.

  • INDEMNIFICATION. You agree to defend, indemnify, and hold Company Parties harmless from any and all costs, expenses and losses (including reasonable attorney fees, court costs and travel expenses) incurred as a result of your violation or breach of any of our Policies, Terms and Conditions or other agreements in respect to your use of our Website or purchase of watches or other items from us.
  • Fraud:
    Please note – we take online fraud seriously. If we receive a bogus order, we will notify and cooperate with the Local and Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.

About Us

LXY Boutique is a one-of-a-kind, premiere shopping experience, in the heart of our City of Brotherly Love, Philadelphia, located on historic Jewelers’ Row. In an ultra-elegant and modern updated space, we present to you the opportunity to enhance your every day or special occasion lifestyle with luxurious unworn and certified pre-owned timepiece options from an ever-changing curated collection. Our time pieces will include Rolex, Audemars Piguet, Hublot, Cartier and Breitling to name a few. In addition, we will carry diamond and gold jewelry selected by our discriminating buyers. We are also thrilled to mention the handbags and accessories we will be carrying on regular rotation. They will be new, vintage or gently loved and authenticated by skilled experts. Whether it be Chanel, Hermes, or Louis Vuitton, we will always keep it fresh and exciting! We are happy to take watch and handbag requests and keep our eyes open along our buying journey so we may make all of your LXY dreams come true!